Refund Policy

This Refund Policy governs the purchase of subscriptions for 3Meel, including its Android application and related services ("Services"). Please read this policy carefully before completing your purchase, as it defines your rights, limitations, and exclusions regarding refunds.

By placing an order, you acknowledge and agree that your purchase is subject to this Refund Policy.

If you are not fully satisfied with the Services, you may be eligible for a refund under the conditions outlined below. We encourage users to contact our support team first, as many issues can be resolved through technical assistance.

1. Refund Eligibility

Subject to the conditions of this Refund Policy, you may request a full refund within 14 days of the original purchase date, provided that the request does not conflict with the exclusions described below.

No refunds will be issued after the refund eligibility period has expired.

2. Refund Limitations and Exclusions

Refunds will not be issued in the following cases:

• Requests submitted after the 14-day refund window
• Requests based solely on a change of mind or accidental purchase
• Failure to cooperate with or accept assistance from our support team
• More than one active subscription associated with the same user
• Repeat refund requests (refunds are granted only once per user)
• Lack of full access to the managed device (e.g., passcodes, restrictions, limited permissions)
• Refusal to reinstall the application after system or application updates
• Lack of internet connectivity on the managed device (e.g., no data balance, roaming issues, service interruptions)
• Failure to follow installation instructions or configuration guidelines
• Requests related to data that existed on the device prior to installation
• Detection, blocking, or restriction of the application by antivirus software, system security, or the device user
• Personal reasons such as lack of technical knowledge, non-use of the service, or misunderstanding of features

3. Device and System Compatibility

Refunds will not be issued if the managed device is running an unsupported operating system.

The following platforms are not supported:

• Symbian Belle
• Windows Phone / Windows Mobile
• BlackBerry 10
• Bada OS
• Android devices with API level below 16

Certain features require specific Android API levels. If a device does not meet these requirements, some features may not function, and no refund will be issued for this reason. Compatibility details are available in the 3Meel administration panel.

4. User Actions Affecting Refund Eligibility

Refunds will not be granted if:

• The managed device is reset to factory settings
• The operating system is updated in a way that disrupts application functionality
• The device user changes network providers, resulting in partial or total loss of connectivity
• The Services are used in violation of applicable laws or 3Meel policies

Users who provide fraudulent information or claim accidental purchases without valid justification forfeit all refund rights and remain responsible for transaction charges.

Once a new subscription billing cycle begins, no refunds will be issued for that billing period.

5. Chargebacks and Payment Disputes

For any transaction placed under dispute or chargeback:

• You have 14 days to resolve the matter with the 3Meel support team
• Failure to provide required information within this period will result in dispute closure
• After closure, no refund will be issued

6. Refund Request Procedure

To request a refund within the eligible period:

• Log in to your 3Meel account
• Navigate to "View Invoices" in your account dashboard
• Click "Request Refund"

This option is automatically disabled once the refund period expires. All refund requests are reviewed individually.

7. Requests After the Refund Period

If the refund window has expired, you may still contact our support team.

If a valid reason is confirmed, a partial refund may be issued based on actual usage duration.

Email: support@3meel.com

8. Processing Time and Fees

• Refund processing may take 1–2 business days after approval
• Approved refunds are subject to a 10% deduction to cover payment processor and banking fees

9. Contact Information

For refund-related inquiries, please contact: